Terms and Conditions
These Terms and Conditions describe the rules that govern use of Dreams and its services. They explain the relationship between us and our players, how accounts should be used, and what to expect from promotions, deposits and withdrawals. We ask that you read this page carefully before registering or placing wagers. Continued use of the site indicates acceptance of these terms.
Account responsibilities
When you register an account with Dreams you agree to provide accurate, current and complete information. You are responsible for keeping your login details secure and for all activity under your account. Do not share access, and notify us immediately if you suspect unauthorised use.
We may suspend or close accounts where we reasonably suspect fraud, collusion, chargebacks, multiple accounts, misuse of bonuses, or attempts to bypass geographic restrictions. Account restrictions can include temporary holds, forfeiture of bonus funds, and permanent account closure.
Eligibility requirements
To use our services you must be of legal gambling age in your place of residence and otherwise eligible to participate. Only one account per person is permitted. Players from certain jurisdictions are restricted from opening accounts; the list of restricted countries is published in the site rules and may change from time to time. We reserve the right to refuse registration where eligibility is not met.
Acceptable platform use
Use the site in good faith and comply with these terms. Prohibited activity includes using VPNs or other tools to bypass geographic blocks, attempting to manipulate games or outcomes, multi-accounting, and any activity intended to exploit promotions or system vulnerabilities. We may take appropriate action where misuse is detected, including withholding funds and closing accounts.
General bonus and promotion rules
Promotions are offered subject to specific coupon codes, eligibility, and the promotion rules published with each offer. In general, only one active bonus may be played at a time. Wagering requirements apply to bonus balances and vary by promotion - for example, certain welcome offers carry a 15x wagering requirement on the sum of deposit plus bonus for eligible games. Maximum cashout limits and game contributions are specified in the promotion terms. Free spins and no-deposit offers commonly carry separate wagering and cashout caps. Misuse of bonus terms or failure to follow coupon sequencing may lead to bonus removal and forfeiture of winnings.
Deposits and withdrawals
We accept a range of payment methods. Some promotions require a minimum qualifying deposit - for example, certain welcome and reload offers require a $50 minimum. Withdrawals are subject to verification checks and may be processed via options available in the Cashier. We reserve the right to apply weekly and monthly withdrawal limits. Where identity or payment verification is required, processing may be delayed until all requested documents are supplied and verified.
Fees for payment providers are not set by us and may apply. We will communicate any platform fees where relevant. If a withdrawal is disputed, we will inform you of any required steps to resolve the matter.
Dispute resolution
If you have a question or dispute, contact our support team by live chat or [email protected]. We aim to respond and resolve issues promptly. If an issue cannot be resolved through customer support, we will provide information on next steps. We will consider disputes on a case-by-case basis and may request documentation to complete investigations.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site. It is your responsibility to review the terms periodically. Continued use of the site after changes are posted constitutes acceptance of the revised terms.