Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Dreams online casino and sportsbook services. We take your privacy seriously and aim to be clear about what data we collect, why we use it and how you can manage your information.

Types of data we collect

We collect information needed to operate accounts, process payments and provide customer support. The categories below describe the most common data we handle.

Personal data

Personal data may include your name, date of birth, email address, phone number, billing and mailing address, government ID when required for verification, and other identity details you provide during registration or verification.

Technical data

Technical data covers information collected automatically when you access our services. This includes IP address, device and browser details, operating system, unique device identifiers, connection logs, and usage patterns such as pages viewed and session times.

Transactional data

Transactional data relates to your deposits, withdrawals, bonuses, bets, game play and other account activity. We also keep records of payment method details, transaction IDs and correspondence related to payments and disputes.

How we use your information

We use data to create and manage your account, process payments, confirm identity, verify age and residency, deliver support, and detect or prevent fraud and abuse. Your information also helps us comply with legal and security obligations, resolve disputes, and maintain service integrity.

Data protection practices

We use administrative, technical and physical measures to protect personal information from unauthorized access, disclosure or misuse. Access to personal data is limited to staff and service providers who need it to perform their duties. While we work to protect your data, no online service can guarantee absolute security.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, analyse site performance and personalise your experience. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality or access to features.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention partners, and service providers who help deliver our platform. We do not sell your personal information. Any third party that processes data on our behalf is required to maintain appropriate safeguards.

User rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, and ask for deletion where applicable. You may also object to or restrict certain types of processing, where permitted by law.

Access, correction and deletion

To review, update or request deletion of your data, contact our support team. We will respond to requests in a reasonable timeframe and may need to retain certain information to fulfil legal or regulatory obligations or to resolve disputes.

Privacy policy updates

We may update this policy from time to time. When changes are significant, we will notify you through the site or by email. Continued use of our services after changes means you accept the revised policy.

If you have questions or privacy requests, email [email protected].