Responsible Gambling Policy

We take responsible gambling seriously at Dreams. Our goal is to make sure play stays safe, fun and under your control. This page explains the tools we offer, clear steps you can take to manage activity on your account, and where to turn for further help if gambling stops being enjoyable.

Player protection principles

We believe in transparent, practical safeguards that help you manage time and spend. We encourage informed choices and provide controls so you can limit activity, pause play, or step away when needed. Our customer support team is ready to help with any questions about account limits and safe play.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account to control how much you add. Limits can be adjusted down immediately; increases may require a short waiting period to prevent impulsive changes.

Loss limits

Set loss limits to cap net losses over a chosen period. Those limits help keep sessions predictable and prevent chasing losses. Loss limits apply across eligible play and are applied as soon as you confirm them.

Time limits and session controls

Use session reminders to track how long you play. You can set automatic session time limits and receive a prompt when your session ends. Short breaks and daily time caps are available to help manage play time.

Account pauses and cooling-off

If you need a temporary break, choose a cooling-off period. During cooling-off your account will be closed to play for the selected time, after which normal access resumes. Cooling-off is a practical step if you want a guaranteed interruption without full self-exclusion.

Self-exclusion

Self-exclusion is a longer-term option if you want to stop access completely for an extended period. When you self-exclude, your account is blocked from play for the term you choose and support resources are suggested. If you need to set up self-exclusion, contact support and we will assist with the process.

Recognizing signs of problematic behaviour

Watch for changes such as spending more than intended, hiding activity, neglecting responsibilities, or feeling anxious about gambling. If you notice these signs in yourself or a loved one, it is a clear signal to use account tools or seek outside support.

Tips for staying in control

Plan your play budget ahead of time, stick to limits, take regular breaks and avoid chasing losses. Treat gambling as entertainment, not income. Keep account details secure and speak to our support team if you need help adjusting controls.

Professional help and support

If gambling is causing worry, please seek professional help. Local health services, counselling and support organisations can provide confidential advice. For help applying account tools or arranging self-exclusion, contact our team at [email protected] and we will assist you promptly.